30-DAY RETURN POLICY
We want you to love our products!
If for any reason you are not 100% satisfied with your purchase, you can return your order within 30 days of receiving your product for a full refund under the following condition:
Items must be in original condition, unworn, unwashed, and must be returned in the original individual plastic bag wrapping.
* We reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in their original condition.
* Any bundles or packs must be returned in full and under the above condition for a full refund.
It is required to email us at email@example.com with your order number and the reason for return to initiate the process. We will respond to you within 2 business days with the instructions and return address.
Items shipped from our U.S. warehouse may be returned to our U.S. returns center.
Items shipped from our International warehouse must be returned to our International returns center in Taiwan. (Estimated postage $10-15 USD.)
If you are returning items shipped from both warehouses, we suggest returning all items to our International Returns center.
* We reserve the right to reject returns not communicated to us.
* The customer is responsible for the costs, customs, taxes and fees of returning the product to us.
* Please return the package with a valid tracking number for your personal insurance. We will not be responsible for any lost return packages.
Please allow 7-14 business days from the day we receive and process your returns package for your account to be credited. We will refund the amount back onto the original card with which the order was placed. Certain banks may take an additional 2-10 days for your account to be processed.
We do not offer exchanges at the moment. Please send back the item within the return policy condition for a full refund, and place a new order for the desired items.
WRONG OR DEFECTIVE ITEM RECEIVED
Oh no! We're deeply sorry about the mistake! Please contact us and we will do our best to make this right!
* Please note this must be communicated to us within 14 days of receipt to be eligible for replacements.
WE’D LOVE TO HELP
For any other questions, you can contact us in the below methods.
- Fill out a form directly on our CONTACT US page
- Email us at firstname.lastname@example.org
- Chat with us live! Click on the Help Center chat icon on the bottom right of the site and use your Facebook account to chat with us.
For methods 1 and 2, we will respond to you within 1-2 business day.